We've said cya to paper returns forms. To process a return or exchange, please visit the following link: CLIQUE RETURNS
THINGS YOU SHOULD KNOW BEFORE RETURNING YOUR ITEM:
Please ensure your item is in returnable condition.
Items need to be their original condition - unworn (tried on is OK) unwashed and free of damage in original packaging with the tags attached. We are unfortunately unable to accept returns that have the return tag removed. Ensure you are within the returns window of 10 Days (NZ) / 21 Days (INT) from Delivery.
Please ensure the items you are returning are clean. Any items which we deem as worn or items returned with stains or make-up marks will not be accepted and will be automatically returned to the sender.
If you are returning your item via out electronic returns portal, you will be emailed all the details you'll need.
Send your return from your local post shop to the address listed below. Please keep hold of your tracking in case your package is lost in transit. Please note, as our returns address is a PO Box, we suggest using NZ Post or Courier Post to return your item if you are sending within NZ. Some couriers are unable to deliver to PO Boxes, so please ensure your delivery method can.
Once we have your order you'll receive an email from us to confirm your return.
Please send your order to:
Po Box 331048
We are one of only a few online stores in NZ which offer the option of refunds as well as exchanges or store credits. If your return is sent back to us and clearly does not adhere to the returns policy, your item will be automatically returned to you. If your item is sent back and does not adhere to the returns policy, but has previously been refunded in good faith, a note will be added to your account - should you choose to purchase with us in the future, you will no longer be able to choose the Refund option, but will only be able to return for a store credit or exchange.
FREE NZ SHIPPING ON ORDERS $50 AND OVER.
For orders $49 and under a shipping fee of $10 will be applied at checkout.
FREE INTERNATIONAL SHIPPING ON ORDERS $150 AND OVER.
For orders $149 and under a shipping fee of $30 will be applied at checkout.
We post international orders using NZ Post. Orders received before 9am New Zealand Standard time, Monday to Friday are dispatched within 48 hours. Most international orders will be delivered within 3-10 business days, but on occasion may take up to 30 days.
Please see below for an estimate of our international delivery times:
NZ: 1-4 Business Days (Rural locations please add 3 working days)
Australia: 3-6 Business Days
Rest of World: 5-10 Business Days
Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. NZ POST is an external postage service so we are unable to guarantee specific delivery dates or times. CLIQUE is not responsible for any customs charges payable in your specific country. Please ensure you understand the customs import rules and taxes payable in your country.
Clique Fitness does not ship on the weekends, so if your order is placed after 9am on Friday, it will be shipped on Monday.
Please note, during sale periods, public holidays & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed please see the individual product page. We aim to process all orders in a timely manner, but we ask for your patience in order processing.
During new releases and times of product restocks, please allow 5 working days for your order to be processed. We appreciate your patience during these busy times.
Please note that if your parcel is refused delivery or returned to sender we are not able to refund you, but we will happily issue you a credit or gift voucher, or resend your order.
Will my exchange or return be processed over the lockdown period?
As we are all working from home at the moment, we unfortunately won't be able to process exchanges and returns. However, as our returns address is a PO Box, your return will be held safely until the lockdown period is lifted.
Alternatively, if you have returned your item with tracking and you can see it has been delivered to our PO Box, get in touch with us on email@example.com and we will see what we can do for you.
I sent my exchange/return back to you before the lockdown period and I haven't heard back from you. Will I still be able to exchange/return my order?
If you purchased on or after the 9th of March 2020, we will accept your return after the lockdown is lifted. We will allow one week after the lockdown is lifted to return your item should you wish to, however this must be in returnable condition. Returnable condition means your item must be unworn, unwashed (tried on is OK) and free of damage with original tags attached. If these requirements are not met, your return will not be accepted.
Our returns allowance is 14 days from delivery of your item in New Zealand, and 30 Days internationally. If you have any questions about your return, please contact us on firstname.lastname@example.org
Returns are picked up and processed on Tuesdays. Please allow 14 working days for your return to be processed.
Please note: If you have returned an item for a refund, and your purchase contained a CarbonClick donation, your donation will not be refunded along with the rest of your order.
TYPES OF RETURNS
- Full Priced Products – Valid for a refund, exchange or gift card credit.
- Sale/Promotional Products – Valid for an exchange or gift card credit.
- Products Discounted 60% Off and Over – Final sale item, cannot be returned.
- Items purchased at BLACK FRIDAY SALE are not applicable for returns due to change of mind.
Please note that CLIQUE does not cover the cost of return shipping for refund or exchange. We recommend you use a tracked post service in case of shipping delays or missing packages.
Products that have unrepairable manufacturing faults are able to qualify for a replacement product, or in some cases a refund. For products with small faults, CLIQUE will endeavour to repair the product for you. This policy does not exclude or replace your rights under the NZ Consumer Guarantees act or any other applicable law.
Faulty items are eligible to be exchanged or returned for a refund up to 1 year ("reasonable time") from purchase as described in the NZ Consumer Guarantees act.
Clique Fitness may provide a pre-paid return shipping label via email in some faulty item cases. If you have received a pre-paid label, we require the item to have been sent back to us within 10 days of receiving this label.
If you are based outside of New Zealand, the cost of return shipping will be reimbursed to you should your item be deemed faulty. Please keep a copy of your shipping receipt for reimbursement.