Once an order has been placed, we're unable to amend it. Please ensure your chosen size and address are correct.
Clique will happily refund or process a store credit for online purchases of full priced items.
Gift Cards can not be refunded.
We recommend goods are sent with a trackable and registered delivery service, as Clique does not accept responsibility for items lost in transit.
Items must be in their original condition: unworn, unwashed, and free of damage.
Items must be returned within 10 days of the goods being received by the purchaser. Requests outside of this time cannot be approved for refund or credit. For instructions for returning merchandise, please see our returns page.
Clique has the right to cancel and refund any sale due to a genuine error.
Please note: If you have returned an item for a refund, and your purchase contained a CarbonClick donation, your donation will not be refunded along with the rest of your order.
Sale and discounted items are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items.
Please note, items discounted at 60% or more of the original RRP are final sale and cannot be returned.
We do not provide price adjustments for prior purchases during Sale or Promotional Periods.
GEN III POCKET ISSUE
The first release of Gen III contained a pocket which may have been sewn incorrectly. The incorrectly sewn pocket is slightly smaller than the advertised 'Phone Pocket'. To remedy this - customers who have received a pair of Gen III have been offered a Clique Fitness voucher to be used on the Clique Fitness website on proof of purchase and proof of pocket. Those who have emailed in and accepted the voucher can in turn no longer return their Gen III for an exchange, refund or store credit.
This online store is owned and operated by:
Clique Fitness Ltd
Registered in New Zealand
PO Box 331048
We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our 'Back in Stock' notification.
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis.
However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.
We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.
The Clique Fitness online store is a secure site. We use Secure Socket Layer (SSL) technology for secure data transmission over the internet.
We encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet.
Our secure server software uses DPS's SSL encryption method to do this. It is the industry standard and among the best software available for secure online commerce transactions.