Shipping policy

SHIPPING:

NEW ZEALAND:

FREE NZ SHIPPING ON ORDERS $99 AND OVER.

For orders $98.99 and under a shipping fee of $10 will be applied at checkout.

INTERNATIONAL:
FREE INTERNATIONAL SHIPPING ON ORDERS $150 AND OVER.
For orders $149 and under a shipping fee of $30 will be applied at checkout.

We post international orders using NZ Post. Orders received before 9am New Zealand Standard time, Monday to Friday are dispatched within 48 hours. Most international orders will be delivered within 3-10 business days, but on occasion may take up to 30 days.

Please see below for an estimate of our international delivery times:

NZ: 1-4 Business Days (Rural locations please add 3 working days)
Australia: 5-10 Business Days
Rest of World: 5-10 Business Days

Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. NZ POST is an external postage service so we are unable to guarantee specific delivery dates or times. CLIQUE is not responsible for any customs charges payable in your specific country. Please ensure you understand the customs import rules and taxes payable in your country.

Clique Fitness does not ship on the weekends, so if your order is placed after 9am on Friday, it will be shipped on Monday.

Please note, during sale periods, public holidays & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed please see the individual product page. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

During new releases and times of product restocks, please allow 5 working days for your order to be processed. We appreciate your patience during these busy times.

Please note that if your parcel is refused delivery or returned to sender we are not able to refund you, but we will happily issue you a credit or gift voucher, or resend your order.


Our returns allowance is 14 days from delivery of your item in New Zealand, and 30 Days internationally. If you have any questions about your return, please contact us on hello@cliquefitnesswear.com

Returns are picked up and processed on Thursdays. Please allow 14 working days for your return to be processed.

Please note: If you have returned an item for a refund, and your purchase contained a CarbonClick donation, your donation will not be refunded along with the rest of your order.

TYPES OF RETURNS

Full Priced Products – Valid for an exchange or gift card credit.
Sale/Promotional Products unless over 60% off (outlet) – Valid for an exchange or gift card credit.
Products Discounted 60% Off and Over – Final sale item, cannot be returned.
Items purchased at BLACK FRIDAY or EOFY SALE see below.
RETURN COSTS

Please note that CLIQUE does not cover the cost of return shipping for refund or exchange. We recommend you use a tracked post service in case of shipping delays or missing packages.

FAULTY ITEMS

Products that have unrepairable manufacturing faults are able to qualify for a replacement product, or in some cases a refund. For products with small faults, CLIQUE will endeavour to repair the product for you. This policy does not exclude or replace your rights under the NZ Consumer Guarantees act or any other applicable law.

Faulty items are eligible to be exchanged or returned for a refund up to 1 year ("reasonable time") from purchase as described in the NZ Consumer Guarantees act.

Clique Fitness may provide a pre-paid return shipping label via email in some faulty item cases. If you have received a pre-paid label, we require the item to have been sent back to us within 10 days of receiving this label.

If you are based outside of New Zealand, the cost of return shipping will be reimbursed to you should your item be deemed faulty. Please keep a copy of your shipping receipt for reimbursement.


WHAT YOU NEED TO KNOW ABOUT OUR EOFY SALE AND BLAQ FRIDAY SALE

- Due to the high volume of orders over EOFY and Blaq Friday, please allow 5 working days for your order to be processed. We will endeavour to dispatch your order within 48-hours, however, we may be delayed. We appreciate your patience during these busy times.

- All items purchased in the EOFY Sale and Blaq Friday Sale are only valid for an exchange or store credit. No refunds are made on EOFY Sale and Blaq Friday items.

- Pieces discounted at 60% off and over are considered a final sale item. These items cannot be returned.