or make 4 interest-free payments of
or 6 weekly interest-free payments of $1.50 NZD
Clique Scrunchies are made from Clique Fitness tights that didn't meet our high-quality standard. Instead of wastefully throwing away these brand new tights, we thought we'd use them to create something useful.
Bring your outfit together with a matching scrunchie in the perfect CLIQUE colour!
Classic Black - Simple Classic Black - CLIQUE print Limited Edition - Simple Limited Edition - CLIQUE print
Simple scrunchies will either be full block colour or may contain a CLIQUE C logo.
CLIQUE print scrunchies contain full print.
Please note: - Scrunchies can not be returned or exchanged for change of mind. - A $10 shipping charge applies to orders $49 and under. Why not get in touch with your clique and get free shipping!? We hope you love these as much as we do!
Here at Clique, we want to make choosing your perfect fit as easy as possible, therefore, if you are a size small in Nike, you are a size small/US4/NZ8 in Clique.
Do keep in mind, however, these are compression tights and are designed to fit tighter than standard sports leggings.
Please check the sizing chart below if you are unsure of your fit.
CLIQUE FITNESS CLASSIC COMPRESSION
CLIQUE FITNESS TOPS, BRAS & SWEATERS
Fit: CLIQUE Sports Bras are sized to top fit, not bra fit, so we suggest sizing down from your bra size. The below is a suggested sizing chart.
We've said cya to paper returns forms. To process a return or exchange, please visit the following link:CLIQUE RETURNS
THINGS YOU SHOULD KNOW BEFORE RETURNING YOUR ITEM:
Please ensure your item is in returnable condition.
Items need to be their original condition - unworn (tried on is OK) unwashed and free of damage in original packaging with the tags attached. We are unfortunately unable to accept returns that have the return tag removed. Ensure you are within the returns window of 10 Days (NZ) / 21 Days (INT) from Delivery.
Please ensure the items you are returning are clean. Any items which we deem as worn or items returned with stains or make-up marks will not be accepted and will be automatically returned to the sender.
Send your return from your local post shop to the address listed below. Please keep hold of your tracking in case your package is lost in transit. Please note, as our returns address is a PO Box, we suggest using NZ Post or Courier Post to return your item if you are sending within NZ. Some couriers are unable to deliver to PO Boxes, so please ensure your delivery method can.
Once we have your order you'll receive an email from us to confirm your return.
Please send your order to:
CLIQUE FITNESS Attn: RETURNS Po Box 331048 Takapuna Auckland 0740 New Zealand
We are one of only a few online stores in NZ which offer the option of refunds as well as exchanges or store credits. If your return is sent back to us and clearly does not adhere to the returns policy, your item will be automatically returned to you. If your item is sent back and does not adhere to the returns policy, but has previously been refunded in good faith, a note will be added to your account - should you choose to purchase with us in the future, you will no longer be able to choose the Refund option, but will only be able to return for a store credit or exchange.
FREE NZ SHIPPING ON ORDERS $50 AND OVER.
For orders $49 and under a shipping fee of $10 will be applied at checkout.
INTERNATIONAL: FREE INTERNATIONAL SHIPPING ON ORDERS $150 AND OVER. For orders $149 and under a shipping fee of $30 will be applied at checkout.
We post international orders using NZ Post. Orders received before 9am New Zealand Standard time, Monday to Friday are dispatched within 48 hours. Most international orders will be delivered within 3-10 business days, but on occasion may take up to 30 days.
Please see below for an estimate of our international delivery times:
NZ: 1-4 Business Days (Rural locations please add 3 working days) Australia: 3-6 Business Days Rest of World: 5-10 Business Days
Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. NZ POST is an external postage service so we are unable to guarantee specific delivery dates or times. CLIQUE is not responsible for any customs charges payable in your specific country. Please ensure you understand the customs import rules and taxes payable in your country.
Clique Fitness does not ship on the weekends, so if your order is placed after 9am on Friday, it will be shipped on Monday.
Please note, during sale periods, public holidays & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed please see the individual product page. We aim to process all orders in a timely manner, but we ask for your patience in order processing.
During new releases and times of product restocks, please allow 5 working days for your order to be processed. We appreciate your patience during these busy times.
Please note that if your parcel is refused delivery or returned to sender we are not able to refund you, but we will happily issue you a credit or gift voucher, or resend your order.
Will my exchange or return be processed over the lockdown period? As we are all working from home at the moment, we unfortunately won't be able to process exchanges and returns. However, as our returns address is a PO Box, your return will be held safely until the lockdown period is lifted.
Alternatively, if you have returned your item with tracking and you can see it has been delivered to our PO Box, get in touch with us on email@example.com and we will see what we can do for you.
I sent my exchange/return back to you before the lockdown period and I haven't heard back from you. Will I still be able to exchange/return my order? If you purchased on or after the 9th of March 2020, we will accept your return after the lockdown is lifted. We will allow one week after the lockdown is lifted to return your item should you wish to, however this must be in returnable condition. Returnable condition means your item must be unworn, unwashed (tried on is OK) and free of damage with original tags attached. If these requirements are not met, your return will not be accepted.
Our returns allowance is 14 days from delivery of your item in New Zealand, and 30 Days internationally. If you have any questions about your return, please contact us on firstname.lastname@example.org
Returns are picked up and processed on Tuesdays. Please allow 14 working days for your return to be processed.
Please note: If you have returned an item for a refund, and your purchase contained a CarbonClick donation, your donation will not be refunded along with the rest of your order.
TYPES OF RETURNS
Full Priced Products – Valid for a refund, exchange or gift card credit.
Sale/Promotional Products – Valid for an exchange or gift card credit.
Products Discounted 60% Off and Over – Final sale item, cannot be returned.
Items purchased at BLACK FRIDAY SALE are not applicable for returns due to change of mind.
Please note that CLIQUE does not cover the cost of return shipping for refund or exchange. We recommend you use a tracked post service in case of shipping delays or missing packages.
Products that have unrepairable manufacturing faults are able to qualify for a replacement product, or in some cases a refund. For products with small faults, CLIQUE will endeavour to repair the product for you. This policy does not exclude or replace your rights under the NZ Consumer Guarantees act or any other applicable law.
Faulty items are eligible to be exchanged or returned for a refund up to 1 year ("reasonable time") from purchase as described in the NZ Consumer Guarantees act.
Clique Fitness may provide a pre-paid return shipping label via email in some faulty item cases. If you have received a pre-paid label, we require the item to have been sent back to us within 10 days of receiving this label.
If you are based outside of New Zealand, the cost of return shipping will be reimbursed to you should your item be deemed faulty. Please keep a copy of your shipping receipt for reimbursement.
Q: How do I know what size I am? Please check out our fit guide to compare your measurements to those of our products.
Q: How do I return my order?
Your purchase will come with an easy-to-use returns form. Simply fill this in and return your item to the address in the top, right-hand corner of the form. Easy!
Q: Do you offer free returns?
As stated here in our Returns Policy, returns due to change of mind or exchange in size will be at your own cost.
Q: I have returned an item when will I hear back?
All Returns and Exchanges are collected and processed on the Tuesday/Wednesday each week. Please allow extra time around Public Holidays and New/Limited Edition Releases.
Q: I have a faulty item, what do I do?
If you believe your item to be faulty, please send us an email on email@example.com with a detailed explanation and photos of the fault. We will try our best to remedy your issue as soon as possible.
Q: My shipping says my order has arrived, but it hasn’t. What do I do?
In instances like this, we suggest getting in contact with the courier service so they can get in touch with the courier who was in charge of your delivery. If they’re still unable to locate the item, send us a detailed email to firstname.lastname@example.org and we will lodge an investigation with them to resolve this inconvenience for you as quickly as possible.
Q: I ordered the wrong size/entered the wrong address! Can you please change it for me?
We’re sorry, as stated on the product page where you made your order, we're unable to amend your order after it's been created. This is because as soon as an order is made, it's processed to get orders out as quickly as possible. Your order will, however, come with a super easy-to-use returns form so if you do find you'd prefer a different size, you're welcome to send them back to us for an exchange.
Q: I have purchased a pair of Limited Edition coloured tights but the one I’ve received are not what I ordered/are imperfect on arrival - but your website is now “sold out”?
We set aside a number of pairs aside in each size for instances such as these. Please send us a detailed email along with few images and we will sort this out for you asap.
Q: What is my original order number?
This number associates your order, shipping address and account details. It will begin with CL and be followed by 4 or 5 numbers. This will be located on your email order confirmation.
Q: How do I care for my Clique Fitness tights?
Please take care with rough surfaces such as concrete as contact may cause pilling. To ensure your tights remain performing at their peak it is best to hand wash inside out with a mild detergent and lie flat in the shade to dry.
Q: I’ve removed my tag from my tights but they don’t fit! Can I still exchange them?
The tag itself does say in bold that if it's removed, the garment cannot be returned. The returns form that comes with your tights also states that the garment must be in its original condition (unworn, unwashed and free of damage) and this is also on the returns page on our website here. These guidelines are in place for hygiene reasons so, unfortunately, if the tag is removed, we cannot accept the return. If an item is received without the tag attached, the item will automatically be returned to sender.
Q: What is a pre-order?
From time to time, CLIQUE may offer products on pre-order. Pre-orders offer our customers the chance to secure stock before it arrives. The estimated delivery date for your pre-order will be on the product page.
To purchase a pre-order product, simply purchase as you would a product that is in stock. Pre-orders require full purchase at the time of the order. When your pre-ordered product arrives, you will receive a notification telling you that your item has been shipped and will provide the tracking number. Please be aware of the approximate delivery dates in the product page.
Q: What methods of payment can I use?
We accept Visa, Mastercard and Amex via PayPal. You can also use any PayPal credit that you may have on your account.
NZ Customers are able to Pay using LayBuy and AfterPay. Australian Customers are able to pay using AfterPay.
Q: When is your customer service team available?
Our customer service team is online from 9am -3pm Monday-Friday. Our team do their best to answer your enquiries within 48 hours. Please bear with us during busy periods as during restocks we often receive many enquiries!